1. PAYMENTS
At Ultra Parties Entertainments, we try to be as flexible as we can, However with the economic climate as it is, please note that we do not offer credit under any circumstances.
Bacs/ Balance Transfer: Bacs, & balance transfers are accepted providing payment is received no less than 48hrs in advance of the event. Please contact us or request an invoice for full payment details. Ultra Parties.
Invoice & Purchase orders: We are aware that some local authorities are bound by strict invoicing/ purchase order systems so please contact us to discuss your requirements. We will be able to help.
Please note: We do not offer credit under any circumstances unless previously arranged. All invoice work is to be paid prior to our arrival or cash will be expected on delivery should payment not have been made prior to our arrival. Please ensure remittance is sent in line with the directions on the invoice.
2. LATE PAYMENTS
Should payment not have been received by the time we make delivery of your entertainment we reserve the right to either cancel your event in full which classes as a refusal of delivery or complete your event but charge an additional 15% to cover our inconvenience & administration costs associated with late payments. Other terms and conditions apply.
We do not have an accounts department and as such, payment chasing is very difficult and time consuming. As such, All late payments will be charged at 15% extra, starting the day after the event date and will rise weekly until settled.
Please note: All booking fees are non refundable in line with our cancellation policy.
3. MINIMUM BOOKING FEES
Please be aware that all bookings are subject to a minimum booking fee. These fees are as follows:
Minimum Booking fee (Excluding delivery & extra’s) £100
Some delivery postcodes also attract a different minimum booking fee all year round (shown at the time of booking)
Please be aware that your booking may be rejected if it does not meet our minimum booking requirement..
3. CANCELLATIONS
No cancellation is final until we have sent you a cancellation notice via email. If you haven’t received the email please call us for verification in order to avoid disappointment and charge.
A SENT EMAIL IS NOT PROOF OF CANCELLATION.
All booking amendments will be treated in the same manner as cancellations. The cancellation fees apply to the original booking price only. Amending a package to a lesser amount will not eradicate the cancellation charge and the highest fee will be applicable.
Under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations, there is a 14 day cooling off period, However, Our contracts are time and date sensitive and as such are subject to force majeure, which still attracts a cancellation fee. Please be aware that in signing our terms and conditions, you accept that you are wavering your rights to the cooling off period.
Please Note: All cancellations are issued with a unique cancellation number for verification purposes. Please keep this number safe in the event that you be required to prove cancellation. Any cancellation claims made without a cancellation number will still be subject to a charge as this is the only proof of cancellation being made with an actual human being and not an answer/ email service that could not be picked up in time for your event. Failure to produce a cancellation number in a dispute will result in a cancellation fee in line with the cancellation terms above. Please note that we never ever take provisional bookings.